Shipping Policies:

To ensure that your order reaches you in the fastest time possible and in good condition, we ship our goods only through DELHIVERY, DTDC, and SPEEDPOST.

Depending upon the weight and destination, the shop will automatically calculate shipping charges for the order (refer to Shipping Charges for more details). It normally takes 1-10 days to reach any location in India.

Our team strives to ship all items in your order together but this might not be possible at all times due to the property or availability of the products, in either case, we will inform the customer before proceeding with the shipment.

Shipping Time & Delivery:

Orders Placed up to 4:00 PM will be packed and shipped on the same day.

Local Pickups for packages are available till 6:00 PM. We also offer hyper delivery for orders placed until 3:00 PM in Kochi within a 15km radius of the store.

We make our best efforts to pack and ship the orders on the same day or within 24 hours from the time of receiving the order. Orders placed on Sundays will be shipped on Monday and orders placed on holidays will be shipped on the next working day.

Due to the pandemic, the government has imposed certain restrictions on the functioning of our delivery partners, hence a slight delay can be expected in transferring the packages to the concerned delivery partners.

Logistics partners guarantee delivery of packages within 1-10 days anywhere in India. It is beyond our control if there are any further delays. Each of our shipping partners have their own method of delivery and intermediate transit hubs to each location. 

As a result, the exact time of delivery is not predictable, hence, we request all our customers to plan their orders accordingly, allowing sufficient time for the package to reach you.

Warranty & Damage in Transit:

All items are delivered with a standard warranty of a minimum of 7 days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect.

If you have any problems with your order, please notify us about it within this duration, from the date of delivery of the product. We will replace or repair the damaged products free of cost with shipping costs borne by Tomson Electronics. In case, we do not have the product in stock to provide a replacement and the customer is no longer in a position to wait, we will issue a 100% refund.

If you find that the package delivered has been tampered with or damaged, and feel that it might have caused damage to the product inside, you must click a picture of the package, refuse to accept the delivery and inform our Customer Care +91 8714183527,  along with your order number. We will make our best efforts to ensure a replacement delivery at the earliest.

For a damaged product to be exchanged:

Please send us the photos of the product. 

We will estimate the damages, then decide the best way to exchange or return the product.

If the particular item is not in stock for replacement and the customer is no longer in a position to wait, we will provide a full refund.

Furthermore, no warranty will apply if the product has been subjected to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products and the competitive prices that we offer we are unable to provide a return without our strict valid examination.

Order Tracking:

You can track your order at https://www.daystarsolutions.in/pages/track-your-order

You may also track your order through the fulfillment emails sent from our email: daystarsolutionsindia@gmail.com  or through the SMS sent to your registered mobile number, at the time of placing the order, from the delivery service.

Making changes in order:

To make changes in the order, you can contact us via email or call us through Customer Care +91 8714183527 within 2 hours of placing the order. You can make changes in the following fields:

Product

Quantity 

Address

Phone Number

Courier service 

Note: Any extra costs due to the changes made would be collected before the order is shipped out. 

Order Cancellation:

Canceling an order may attract 5% bank charges depending on the payment methods used by the customer (most payment gateway providers collect a commission even when the order has been canceled and refunded). Due to the nature of the products and the competitive prices that we offer we are unable to provide order cancellation and return without our strict valid examination.

Return:

We make our best efforts to provide accurate descriptions and the best quality products as mentioned on the website. We can not assure the customer that the descriptions are accurate as they come from third-party sources. For any queries regarding the product, you are encouraged to contact our Customer Support.

In the interest of protecting our customers from shipping damage, item mismatch or missing parts, we provide customers with 7 days from the date of delivery to report the issue to our customer relations executive via the chat window available on our website or reach us on + 91 8714183527, our Customer Support engineers will verify the issue and guide you through the Return/Refund Process. 

All returns must include a copy of the original packing list that came with your shipment.

On receiving the product, our experts will identify the cause of the damage and proceed with the return.

The replacement items will be sent to the customer immediately with shipping costs borne by Tomson Electronics. In case the product is out of stock during the process and the customer is no longer in a position to wait, we will provide a 100% refund to the customer.

All refunds will be received by the customer in a gap of 2-3 days from the approval of your refund.

Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products and the competitive prices that we offer we are unable to provide order cancellation and return without our strict valid examination.

Limits of Responsibility: 

We accept no responsibility for the improper installation of products. Electrical polarity must be properly observed in hooking up electrical components.

Daystar Solutions reserves the right to take the final decision on all cancellation and refund requests.

IMPORTANT

Generally, our webstore predicts accurate shipping charges but in the case of any problem or error, we may recalculate shipping charges and will only dispatch such orders after acceptance from you. If you are not accepting the shipping charges, you will get a full refund.

The above-mentioned shipping time is the best case. Your package may get delayed due to processing, weather conditions, or other reasons. We do not take any responsibility to deliver the packages on time as it completely depends on the service provider.

We insist on the highest standards for secure transactions and customer information privacy since we value the trust you place in us.

Our privacy policy is subject to change at any time without prior notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. We aim to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

We may collect the following types of personal information:

name, address and contact details

date of birth

gender

interests

account and newsletter preferences

delivery date for a product you purchased from us, the place of purchase and information about your ownership of the product

information about any call to us, including a recording of the call, details about the product(s) you bought, the reason why you contacted us and the advice we gave you

information relating to your use of any of our loyalty programs and the rewards that you claim

your business contact details, place of employment and position

product reviews, comments, photos and forum posts that you have submitted

credit and financial checks

information about your social network profile such as your social network ID, profile picture, gender and location

the fact that you have clicked on a 'like', '+1' or 'tweet' or similar button in one of our websites or services or on of our pages on a social network site, and information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you

information about your visit to our website, such as your browser software, which pages you view and which items you ‘clicked’ on or added to your shopping basket

service, product or server logs, which hold technical information about your use of our service, product or websites, such as your IP address, domain, device and application settings, errors and hardware activity

information about where your device is physically located (for example, when you are using a geo-location service or application and you have provided consent to your location being shared)

interests and preferences that you specify during setup of an Internet enabled product or service

(in the case of candidates seeking employment with us) information relevant to your employment history.

Use and Sharing of Information:

At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers' needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you.

We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

Cookies

"Cookies" are small identifiers sent from a web server and stored on your computer's hard drive, that help us to recognize you if you visit our website again.

From time to time, we may place "cookies" on your personal computer. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function properly or at all as a result.

Links

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combine industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected throughout it's life cycle in our infrastructure.

Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary.

Opt-Out Policy

All our users have the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications.

Please Gmail daystarsolutionsindia@gmail.com if you no longer wish to receive any information from us.

Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Changes to this Privacy Policy

Our privacy policy is subject to change at any time without notice. We may change our Privacy Policy from time to time. Please review this policy periodically to make sure you are aware of any changes.

Questions

To avail the services offered at www.daystarsolutions.in/or by any of its affiliates, you must agree to the following terms and conditions. If you visit, shop or browse at  www.daystarsolutions.in you accept these conditions.

Please read the terms and conditions carefully. While using any current or future services offered by  Daystar Solutions  or any of its affiliates, whether or not included in the www.daystarsolutions.inwebsite, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to www.daystarsolutions.in to fully understand our practices.

Terms and conditions are binding for all purchases

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply Electronic Communication.

When you visit www.daystarsoultions.in  or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Prices

All prices posted on this website are subject to change without notice. Daystar Solutions  provides price protection for items during refund and returns. However, if the price of a product increases before the shipment, you shall be notified of the same. In such a scenario, the product shall be shipped based on your confirmation. Posted  Prices includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Payment

All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by cheque/cash/draft, net-banking, credit card, debit card, cash card, mobile payments.

Use by Children:

www.daystarsolutions.in does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use www.daystarsolutions.in only with involvement of a parent or guardian. www.daystarsolutions.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Gift Voucher/Wallet/Prepaid Credit (the "Credit")

The Credit cannot be exchanged for cash or cheque.

·  The holder of the Credit is deemed to be the beneficiary.

·  The full amount of Credit can be applied to only one account on www.daystarsolutions.in

·  Credit cannot be used with other promotional offers on www.daystarsolutions.in

·  The Credit can be redeemed on www.daystarsolutions.in .

·  For information on wallet please click here.

·  Gift Voucher hard copies shall be mailed to the Customer.

Reviews, Comments, Communications, and other content

Nature of content:

Visitors to may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injurious to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information:

You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.www.daystarsolutions.in reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Rights Granted:

If you do post content or submit material and unless we indicate otherwise, you grant www.daystarsolutions.in and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant www.daystarsolutions.in and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if www.daystarsolutions.in chooses.

Right Owned:

You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify www.daystarsolutions.in or its affiliate for all claims resulting from the content you supply. www.daystarsolutions.in has the right but not the obligation to monitor and edit or remove any activity or content. www.daystarsolutions.in takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Daystar Solutions are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Product Description

Daystar Solutions and its affiliates attempt to be as accurate as possible. However, Daystar Solutions makes no warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by Daystar Solutions itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Intellectual Property Rights

Copyright Protection:

All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Daystar Solutions or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of Daystar Solutions and protected by Indian Copyright law. All software used in this site is the property of www.daystarsolutions.in and is protected under the Indian Copyright law.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website.

Disclaimer of warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Daystar Solutions  ON AN "AS IS" AND "AS AVAILABLE" BASIS. Daystar Solutions  MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Daystar Solutions DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Daystar Solutions DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM Daystar Solutions ARE FREE OF VIRUS OR OTHER HARMFUL COMPONENTS. Daystar Solutions WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.